Lu & Ed
Lu & Ed is owned and operated by monster maker Cody, who sews in a small studio from her home Asheville, NC, turning textile discards into upcycled laundry and toy storage solutions for kids called Mon-stors!
Where is the store based?
What is this store's return and exchange policy?
If you receive your product damaged or it is not to your satisfaction, you may return it two weeks within it's arrival to receive a refund for the price of the product. No exchanges are allowed, and due to the one of a kind nature of Lu & Ed products, we cannot offer a replicate of a product. Return shipping & price of product will be refunded.
Do you accept orders placed outside of the US?
I ship everywhere in the world where monsters are allowed! ;) Contact me at firstname.lastname@example.org for international shipping quotes.
How long will it take to receive my order?
I ship domestic orders within two business days via USPS first class, which usually takes 3-5 days to arrive. I typically ship all orders within 2-3 days of purchase date, so you should receive your order about one week from date of purchase.
International orders ship first class or priority, depending on weight, and can take 1-12 weeks depending on location and efficiency of postal service.
What if anything else is wrong with my order?
Please contact me immediately via email (email@example.com) with any questions or issues regarding your order and I will try my best to get it sorted out for you! :)
However, Lu & Ed can not be held liable for packages that are stolen, lost or damaged during shipping. If you would like to purchase insurance on your package please add that in notes to seller so I can add that for you! :)
How can I place a custom Mon-stor order?
I do not currently accept custom orders.
What environment is your products created in?
All Mon-stors are handmade by me, in my home studio, which is a pet friendly environment. If you have allergies to dogs or cats please let me know so I can wash your items before packaging to remove any dander! ♥
What is Storenvy?
This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.
How do I pay for my order? Is it secure?
The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
What if something is wrong with my order?